How to have your device serviced & repaired by us
If a measuring device needs to be serviced, a calibration is due or there is a malfunction, then time is often the most important factor in getting a machine and system up and running again quickly. In the event of a defect, many of our devices can be quickly repaired and restored to working order. - The device is ready for use again in a short time.
Problem description
Contact us by e-mail or telephone to make your service case known to us.
Pack the unit & send it to us
Thoroughly remove all dirt from the unit and pack it securely for transport.
Inspection & Error Analysis
According to the error description, we check the device in our service centre for errors & defects.
quotation about estimated cost
We transparently inform you of the faults found and the estimated costs for the repair.
Repair and replacement
We perform the necessary & coordinated repairs and recondition the unit.
Return Delivery
You will get your functioning device back directly to where you need it as quickly as possible.
Declaration of no objection
As soon as you have notified us of your service case, we will inform you of the company location where we will carry out the repair. Please download the corresponding form for the decontamination certificate. Complete the Declaration of Clearance in full and attach it to the outside of the shipping packaging. Alternatively, you can send us the certificate in advance by e-mail.
Our application engineers advise you personally, comprehensively and professionally!
Simply contact us by phone or e-mail!
